Technical Support: Why it is important?

Technical Support
Technical Support

Point of sale (POS) software is a critical part of any retail business. It helps to manage inventory, process payments, and track sales. However, no POS system is perfect, and there will be times when you need help from a technical support team.

Here are some of the reasons why POS Technical Support is important:

    • To resolve problems quickly and efficiently. When your POS system goes down, it can be a major disruption to your business. A good technical support team will be able to quickly identify and resolve the issue, so that you can get back to serving your customers.
    • To get help with troubleshooting. Even if your POS system is working properly, you may still need help from a technical support team from time to time. For example, you may need help setting up a new feature, or you may have a question about how to use the system.
    • To get training on new features. POS systems are constantly being updated with new features. A good technical support team can help you learn how to use these new features so that you can get the most out of your POS system.
    • To get advice on best practices. A good technical support team can offer advice on how to use your POS system in the most efficient and effective way possible. This can help you to improve your bottom line and provide a better experience for your customers.

When choosing a POS system, it is important to consider the level of technical support that is offered. A good technical support team can be an asset to your business. Atlantic Systems, Inc., offers you expert technical support when you need it most.

What does our software support contract give you ?

      • Unlimited telephone support Monday through Friday 8:30 a.m. to 5:00 p.m. EST
      • A support representative is available for emergencies.
      • Monday through Friday 5:00 p.m. to 10:00 p.m. EST
      • Saturday and Holidays 9:00 a.m. to 10:00 p.m. EST
      • Sunday 12:00 p.m. to 6.00 p.m. EST
      • Program upgrades are distributed to you throughout the year.
      • ASI handles any changes needed due to sales tax changes.
      • ASI provides programs whenever a federal excise tax takes place.
      • ASI provides the best and most complete support available.

As stated in our other blogs, Atlantic Systems Inc. is a liquor point-of-sale company that is ever-evolving with the changing liquor retail environment. We stay current with our product based on research and our customers’ feedback. We listen because we care and want to keep our liquor point-of-sale software the best in the market. It shows in our product and with over forty years of experience under our belt, we can back it up. You will find that with Atlantic Systems liquor point-of-sale software your business will not only run successfully but be successful.

*Check us out on Facebook at Atlantic Systems, Inc. for more information on our current and new products, features, and any upcoming trade shows or events. You can also view more information on Atlantic Systems, Inc. on our NEW website- Here you can find more information on our company and what our current customers are saying about us. Plus, you can schedule a FREE demo for more information. Thank you for reading our blog and let us know if you would like more information on any items we have posted about. We are here to help you stay on top of your game and be successful.

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